Yonder provides Stewards the option of choosing one of four cancellation policies (Relaxed, Balanced, Strict, or Non-Refundable), designed to protect both Stewards and their guests. Each listing will clearly state the cancellation policy. If a guest decides to cancel (by clicking the 'Cancel' button) they will be able to review the cancellation penalties on their travel plan.
Relaxed: Full refund 2 days prior to arrival
- For a full refund of your stay or activity, cancellation must be made a full 48 hours prior to the scheduled arrival.
- Stays, if the guest cancels less than 48 hours in advance, the first night of stay will not be refunded.
- Cleaning fees are always refunded in case of cancellation.
- Stays (the total nightly rate you’re charged) and activities are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Yonder within 24 hours of arrival.
- Yonder will mediate when necessary, and has the final say in all disputes.
- A stay or activity is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Yonder for any other reason permitted under the Terms of Service. Please review these exceptions.
- Yonder’s 12% Guest Booking Fee is refundable once per calendar year, and not refundable thereafter when a booking is canceled.
Balanced: Full refund 7 days prior to arrival
- For a full refund of your stay or activity, cancellation must be made seven full days prior to the date of the scheduled arrival.
- If the guest cancels less than 7 days in advance, 50% of the stay or activity fees will be refunded.
- Cleaning fees are always refunded in case of cancellation.
- Stays (the total nightly rate you’re charged) and activities are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Yonder within 24 hours of arrival.
- Yonder will mediate when necessary, and has the final say in all disputes.
- A stay or activity is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Yonder for any other reason permitted under the Terms of Service. Please review these exceptions.
- Yonder’s 12% Guest Booking Fee is refundable once per calendar year, and not refundable thereafter when a booking is canceled.
Strict: Full Refund within 2 days of booking
- For a full refund of stay or activity, cancellation must be made within 48 hours of booking and at least 14 full days prior to the scheduled arrival.
- For a 50% refund of stay or activity, cancellation must be made within 48 hours of booking and at least 7 full days prior to the scheduled arrival date.
- If the guest books and cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent and uncompleted activities will not be refunded.
- Cleaning fees are always refunded in case of cancellation.
- Stays (the total nightly rate you’re charged) and activities are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Yonder within 24 hours of booking.
- Yonder will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Yonder for any other reason permitted under the Terms of Service. Please review these exceptions.
- Yonder’s 12% Guest Booking Fee is refundable once per calendar year, and not refundable thereafter when a booking is canceled.
Non-Refundable: After booking, no refunds can be accepted
- Cleaning fees are always refunded in case of cancellation.
- If there is a complaint from either party, notice must be given to Yonder within 24 hours of arrival.
- Yonder will mediate when necessary and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Yonder for any other reason permitted under the Terms of Service. Please review these exceptions.