We want to partner with both our stewards and guests to provide the most comprehensive customer service experience possible in any and all scenarios. That being said, we understand that life happens and things come up. If you find yourself in the position of your reservation being cancelled by your steward; we assure you it is for a reason out of their control and we want to help find a solution immediately. First and foremost, of course, you will be refunded in full for your original booking. Additionally, we will set you up with a representative to assist you in finding another booking that you are excited about in the time frame that is needed for your upcoming trip.