What if I need to cancel due to an emergency or unavoidable circumstance? February 12, 2020 21:53 Updated You can refer to our Guest Refund Policy which covers both emergency and non-emergency situations. All qualifiers can be found in our Extenuating Circumstances Policy. Feel free to reach out if you have questions. Related articles What should I do if I forgot something at the location of my stay? What happens if my steward cancels my reservation? How do I make a date unavailable on my calendar?