What if I need to cancel due to an emergency or unavoidable circumstance? August 21, 2020 17:50 Updated You can refer to our Guest Refund Policy which covers both emergency and non-emergency situations. All qualifiers can be found in our Extenuating Circumstances Policy. Feel free to contact Yonder Customer Support if you have any questions. Related articles What happens if my Steward cancels my reservation? What should I do if I forgot something at the location of my stay? What are Enrichments? How do I make a date unavailable on my calendar? What is the Yonder Platform Fee?