Guest FAQ

My Account

• How do I change my password?
• How do I deactivate or delete my account?
• What if I forgot my password?

Starting your journey with Yonder

• What is Yonder and how does it work?
• How do I create an account?
• How do I book a stay on Yonder?
• What is an all inclusive listing?
• What does "instant book" mean?
• Yonder Basic Amenities Requirements

My Itinerary

• Where can I find check in information for my trip?
• How do I get the address to my reserved listing?
• What should I do if I can't get in touch with my steward?
• How do I communicate check in details with my steward?
• Is there a way to communicate with my steward outside of the portal?
• How do I request early check-in?

Pricing & Availability

• How are price ranges calculated?
• What is the guest fee?

Activities

• What is the booking fee for activities?
• Should I tip my activities steward?

Payment

• What do I do if my steward asks me to pay outside the platform?
• Can I change my payment method after a reservation is confirmed?
• Which currencies does Yonder accept?
• Does Yonder accept Apple Pay?
• When will I be charged for my reservation?

Booking & Reservations

• Can I visit a place to stay before I book?
• How do I submit a reservation request?
• How do I find my reservation?
• Why did I get turned down? - I see the booking is still available.

Cancellations

• How do I cancel my reservation?
• What are the cancellation policies for activities?
• What happens if my steward cancels my reservation?
• What if I need to cancel due to an emergency or unavoidable circumstance?

My Stay

• What should I do if I forgot something at the location of my stay?
• How can I be a better guest?
• What do I do when I arrive if the property is not as I anticipated or as described in the listing?
• How do I report something that I broke during my stay?