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Help Center

Yonder Booking FAQ

Yonder Booking FAQ

Find out everything you need to know about Yonder guest booking.

Starting Your Journey with Yonder

What if I forgot my password?

How do I deactivate or delete my account?

How do I change my password?

How do I create an account?

Deposits & Fees

How do security deposits work?

Booking & Reservations

What if I need to cancel due to an emergency or unavoidable circumstance?

How do I get the address to my reserved listing?

What is an all inclusive listing?

What is the booking fee for activities?

Are enrichments at an additional cost?

How do I report something that I broke during my stay?

How do I request early check-in?

How do I cancel my reservation?

What should I do if I forgot something at the location of my stay?

How can I find the status of my reservation?

How do I find my reservation?

How do I know if activities are offered onsite at any particular stays?

What do I do when I arrive if the property is not as I anticipated or as described in the listing?

Are there any fees associated with booking a stay?

What should I do if I can't get in touch with my steward?

What are the cancellation policies for activities?

How do I communicate check in details with my steward?

Where can I find check in information for my trip?

What happens if my Steward cancels my reservation?

How do I book a stay on Yonder?

Should I tip my activities steward?

How can I be a better guest?

Why did I get turned down? - I see the booking is still available.

How do I submit a reservation request?

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Pricing & Payment

Can I change my payment method after a reservation is confirmed?

What is the Yonder Platform Fee?

Does Yonder accept Apple Pay?

Does my promo code work on activites? Enrichments?

When will I be charged for my reservation?

Which currencies does Yonder accept?

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